The travel group Thomas Cook, which went into compulsory liquidation this week, may have invented mass tourism, but it failed to embrace technology and convert to a modern online model. It stuck with its one-stop-shop philosophy of summer and winter travel bibles, backed by an expensive chain of increasingly empty high-street shops.
Like the Church, the firm was hit by a series of scandals, the worst being the death in Corfu in 2015 of two children by carbon monoxide poisoning due to a faulty boiler. The company was found to be “in breach of its duty of care”.
