As I wait for interminable minutes on the car insurance helpline, I recognise that the muzak playing is The Sound of Silence. Is this irony, or sympathy, or some kind of admission? I was involved in a collision the day before, so I needed to sort out a replacement as soon as possible so as to resume normal service. Thankfully no one was harmed.
I know I am not in the most positive of moods, but the relentless dehumanisation of most interactions with any corporate body, and the fact that every enquiry must be kept within the limited parameters of artificial intelligence, is beginning to feel overwhelming.
